Refund policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your item. To be eligible:

The item must be unused, in the same condition you received it, and in its original packaging.
You must provide proof of purchase (order number or confirmation email).

To start a return, email duynkng@gmail.com with your order number and the reason for the return. We will respond with instructions. Please do not send items back without contacting us first — returns sent without authorization cannot be processed.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will send a free replacement or issue a full refund — no return shipping required.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.
For damaged, defective, or incorrect items, we cover all costs.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on used or installed electrical items unless they are defective.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, before the order enters processing. After that, we may be unable to cancel.