Shipping policy
Thank you for shopping with Nooklight. Please review our shipping terms below.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order ships.
Shipping Times & Rates
We ship worldwide from our partner warehouses. Estimated delivery times after processing:
- United States: 7–15 business days
- Canada / Europe: 10–20 business days
- Rest of world: 12–25 business days
Because our products ship directly from our suppliers, some items may take up to 3–4 weeks to arrive during peak seasons. Delivery times are estimates and are not guaranteed.
Shipping cost: Free shipping on all orders.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can track your package at any time using the link provided. Please allow 2–5 business days for tracking information to update after dispatch.
Delays
Occasionally, shipping may be delayed due to customs, weather, or carrier issues outside our control. If your order has not arrived within 30 days of the estimated delivery date, please contact us at duynkng@gmail.com and we will help.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us within 7 days of the delivery date with photos (if damaged) and we will arrange a replacement or refund.
Questions? Email us at duynkng@gmail.com.